Jenna Jackson shifted from a 15-year healthcare career to a leadership role at Acadian House Design + Renovations, where she has implemented significant improvements. Drawing on her healthcare management experience, Jenna overhauled the company's CRM system and introduced new project management tools like Company Cam, improving communication and oversight of projects. Because Acadian House prioritizes a team-oriented culture, Jenna’s enhancements in project tracking and communication have helped streamline the management of 60 projects annually, effectively supporting the work of six in-house designers.

Jenna discusses her career change, her operational enhancements at Acadian House, how to scale and retain talent, and effective team management in the renovation industry. She highlights the importance of structured training programs tailored to individual needs using DISC assessments, clear operations transparency, and active engagement strategies like regular team-building activities. These efforts not only improve efficiency but also foster a supportive work environment that encourages professional growth and maintains high retention rates. Jenna’s experience demonstrates the powerful impact that dedicated leadership and well-coordinated systems can have on a company’s success in dynamic industries like construction and renovation.